The Next Generation of Commercial Field Service
5X Your Technicians.
Change the Game.
What if every service tech had your best technician standing beside them?
Connect field technicians to the collective expertise of your technical team — in real time, hands-free — using RealWear Arc 3. Give more technicians access to experienced technical minds when and where they need them.
Live Connection
Field Tech + Remote Expert
The Field-Service Bottleneck
Your Best Technician Can't Be Everywhere.
Your experienced technicians carry years — sometimes decades — of knowledge. But that expertise is usually limited by geography, schedules, travel time, and the number of jobs one person can physically reach.
Meanwhile, mid-level technicians encounter problems that may require deeper diagnostic experience, equipment knowledge, specifications, senior judgment, and second opinions.
Senior Expert
Decades of Knowledge
Tech 01
Field Site
Tech 02
Field Site
Tech 03
Field Site
Tech 04
Field Site
Tech 05
Field Site
What if every field technician could access the right expert when they need them?
The Breakthrough
Your Entire Team. One Connected Workforce.
With RealWear Arc 3, field technicians can connect to experienced technical resources while keeping their hands available for the work. Instead of sending the expert to every jobsite, extend access to that expertise across your workforce.
Field Tech
On-site, hands on the work
Arc 3
Hands-free connection
Remote Expert
Sees what the tech sees
Live Guidance
Real-time direction
Job Moves Forward
With confidence
Expert sees what the tech sees.
Expert guides.
Field tech executes.
Team knowledge travels without the expert.
Technicians are no longer isolated. Expertise travels.
How the 5X Advantage Works
Your Best Technician. Multiplied.
Connect
Field technician connects with the right technical resource.
See
The remote expert gains visual context from the technician's perspective.
Guide
The experienced technician provides real-time input and technical guidance.
Document
Capture photos, video, inspection information, and service documentation hands-free.
Complete
The field technician moves forward with greater support and confidence.
One expert. More technicians supported. More knowledge available in the field.
More Than Smart Glasses
A More Connected Service Operation.
Six ways RealWear Arc 3 changes how your field-service organization works in the field.
Real-Time Expert Support
Connect field personnel to experienced technical resources when needed.
Better Field Documentation
Capture photos, video, inspection information, and service details hands-free.
Faster Problem Resolution
Reduce unnecessary delays when additional expertise is required.
Knowledge Transfer
Help experienced technicians extend their knowledge across the workforce.
Improved Training
Turn real service situations into practical learning opportunities.
Greater Field Confidence
Give technicians additional support when facing unfamiliar or challenging conditions.
The Technology Behind the Connection
RealWear Arc 3
The Next Evolution in Assisted Reality.
See-Through Monocular Display
Designed to provide detailed visual information while maintaining awareness of the surrounding environment.
Dual-Camera System
Forward-facing cameras support wide and detailed views for visual collaboration and documentation.
Hands-Free Field Use
Support inspection documentation and field workflows without requiring the technician to continuously hold a tablet.
Remote Expert Collaboration
Enable frontline personnel to collaborate with remote experts during field work.
Expertise at Scale
One Expert. Multiple Technicians. More Capability in the Field.
Senior Expert
Remote Support
Automatic Door Service
HVAC Rooftop Unit
Overhead Door — Warehouse
Commercial Glass Entrance
Access-Control Locksmith
+ More
Scalable access
The 5X Technician concept is not about replacing qualified technicians or eliminating training. It is about making expertise more accessible across the organization.
Senior technicians can extend their knowledge farther without physically traveling to every jobsite.
Customer Perception
Don't Just Compete. Stand Apart.
Imagine the impression created when a technician arrives equipped with next-generation field technology and a direct connection to broader technical resources. Your customer sees something different — not simply another service company with a toolbox.
Better People
Better Processes
Better Documentation
Better Customer Experience
Technology doesn't replace expertise. It helps your organization deliver that expertise differently.
Competitive Position
Upgrade More Than Your Technicians. Upgrade Your Competitive Position.
A More Capable Workforce
Stronger Field Collaboration
Better Service Documentation
A More Advanced Customer Experience
5X the Potential. One Connected Team.
Who This Is For
Built for Commercial Field-Service Organizations.
Commercial Doors
Automatic Doors
Overhead Doors
Locksmith / Access Control
Glass
HVAC
Plumbing
Roofing
Commercial Cleaning
Pest Control
Painting
Other Commercial Services
Strategy Session
What Could Your Company Do If Every Technician Had Better Access to Your Best Technical Minds?
Let's look at your current field-service operation, technician structure, and where RealWear Arc 3 could potentially support a more connected workforce.
A Practical Conversation
No pressure. No obligation. Just a practical conversation about your field-service operation.
The 5X Technician Program
Connect Your People.
Multiply Their Capabilities.
Change the Game.
5X Your Technicians.